As of Oct 6, 2025

Privacy Policy / นโยบายความเป็นส่วนตัว

Wello Privacy Policy

By registering to use the services including all content and services of Wello, you, as a user, acknowledge that you have thoroughly read and understood the Terms and Conditions of Use and this Privacy Policy. Eatwellconcept Co., Ltd. (the “Company”) adopts the following policy to protect the personal data of Wello users:

1. Personal Data Collected by Wello

“Personal Data” means any information that can identify an individual, whether directly or indirectly, excluding information of deceased persons, such as title, first name, last name, age, gender, photograph, and mobile phone number.

“Sensitive Personal Data” means personal data classified by law as sensitive, such as health information, blood pressure values, diabetes information, and similar data.

2. Changes to Personal Data

If you change any personal data, you must notify the Company so that the Company can update it to be accurate, current, and complete for optimal use of Wello. If you do not notify the Company of such changes, the personal data under Wello’s control will be deemed accurate, current, and complete, and you waive any right to dispute or take legal action against the Company regarding any inaccuracy or incompleteness of such personal data.

3. Security Measures

The Company will use its best efforts to implement measures to safeguard your personal data against loss, unauthorized access, use, alteration, modification, or disclosure.

4. Collection, Use, or Disclosure as Required by Law

You acknowledge that Wello has duties to collect, use, or disclose personal data as required by law, including but not limited to the following cases:

  1. for the purpose of providing information to government agencies as required by law;
  2. for the benefit of investigations by competent officials under the law or for court proceedings;
  3. to prevent or suppress danger to life, body, or health of a person;
  4. where the information is lawfully disclosed to the public; and
  5. to comply with legal requirements or court orders.

5. Disclosure to Third Parties and Data Processors

You agree and acknowledge that Wello may collect and disclose your personal data to third parties that maintain systems for Wello to support smooth service operations, or to data processing service providers engaged by Wello (each, a “Processor”) for the purpose of analyzing and processing data to produce health-related outcomes for Wello users only, and for purposes not contrary to this Privacy Policy. Each Processor is responsible for safeguarding users’ personal data in accordance with this Privacy Policy throughout the term of services to Wello.

6. Additional Sources of Data

Wello may collect your data from the application, from other organizations, or from other sources, for the purpose of providing Wello’s services, including developing and improving service quality.

7. Right to Access Personal Data

You have the right to inspect or access your personal data. To do so, you must notify the Company by email of your intention to inspect or access your data, including the reasons for the request, in writing at least 14 days in advance. The Company may refuse such access in cases including but not limited to:

  1. conflicts with other laws or court orders;
  2. effects on national security;
  3. effects on the national economy and commerce;
  4. impacts on investigations by competent officials or on court proceedings; or
  5. protecting the data subject or the rights and freedoms of other persons.

8. Standards and Retention

You acknowledge that Wello’s personal data protection measures comply with international standards and applicable legal principles. Wello will collect, use, or disclose personal data only for as long as you use Wello. If you do not wish Wello to collect, use, or disclose your personal data, you must notify the Company in writing at least 7 days in advance so that Wello can cease collection, use, or disclosure. In addition, the Company reserves the right to cease collecting personal data of any user who has not activated the service for more than one year from the date of the last activation, without any prior notice.

9. Optional Data Provision

You may choose to use Wello without providing personal data or by limiting the personal data you provide. If you choose not to provide or to limit personal data, certain services may be restricted, such as incomplete processing, data backup in case of a mobile phone or operating system change, and participation in in-app rankings and competitions.

10. Governing Law

Thai law governs any disputes arising from Wello’s services. You and the Company agree to resolve disputes under Thai law.

11. Changes to Terms

The Company reserves the right to amend, modify, add, or remove any terms and conditions of service specified in the application. The Company may announce such amendments on the website www.wello.work or within the Wello application. You are responsible for regularly checking for updates. Your continued use of the application after any amendment signifies that you have read, understood, and unconditionally accepted the amended terms and conditions. You may not claim lack of awareness of changes as a reason for violating these terms and conditions.

12. Contact

Eatwellconcept Co., Ltd.
Address: 48/139 Soi Rama IX 43, Rama IX Road, Phatthanakan Subdistrict, Suan Luang District, Bangkok 10250
Tel: 095-994-2619
Website: www.wello.work
Email: support@eatwellconcept.com